FREQUENTLY ASKED QUESTIONS

Furniture in stock is shipped within 2 weeks. Furniture that is not in stock, i.e. pre-orders, is made and delivered within 2 to 6 weeks after placing your order. As soon as delivery is scheduled, we will keep you informed regarding shipment and arrival.Accessories are made and shipped within 1 to 3 days after placing your order. After shipment, you will receive a tracking number to track your package.A delivery time that we have specifically agreed upon with you takes precedence. We will contact you in the event of a delay.

For accessories only, shipping within the Netherlands costs €4.95 and is free on orders of €20 or more. Shipping to Belgium costs €7.95 and is free on orders of €40 or more.For furniture or a mixed order, only the furniture delivery rate applies. Within the Netherlands: Zuid-Holland €40; Utrecht €50; Flevoland, Gelderland, Noord-Brabant, Noord-Holland and Zeeland €65; Drenthe, Friesland, Groningen, Limburg and Overijssel €90. Furniture delivery within the Netherlands is free on orders of €1,000 or more.Furniture delivery to Belgium costs €150 for Hainaut, Walloon Brabant, Namur, Liège and Luxembourg province, and €125 for the other Belgian provinces and Brussels. Delivery is free on orders of €1,500 or more. Free-delivery thresholds use the order value after discounts. The applicable delivery charge is shown at checkout before payment.You can also collect your order free of charge by appointment at Veenderveld 70, 2371 TW Roelofarendsveen.

You can generally withdraw from your online purchase without giving a reason up to and including 14 days after the day of receipt. Within that period, use the link on the Shipping and Returns page to tell us which order you wish to withdraw from. After notifying us of your withdrawal, you have another 14 days to return the product. We will provide shipping instructions or arrange furniture collection with you. Pack the product carefully, preferably in its original packaging. Keep your proof of postage.The Shipping and Returns page contains full information, refund conditions and the withdrawal link.