Shipping & Returns
Shipping policy
Delivery times
Furniture in stock is dispatched within 2 weeks. Furniture made after you place your order, available as a pre-order, is normally delivered within 2 to 6 weeks. The applicable delivery time is shown on the product page. Once delivery is scheduled, we will let you know when to expect it.
Accessories are made and dispatched within 1 to 3 days. You receive a tracking number after dispatch.
Accessories only
Netherlands: €4.95; free from €20.
Belgium: €7.95; free from €40.
Furniture and mixed orders
Does your order contain furniture and accessories? You pay only the furniture delivery rate, without additional parcel charges.
Netherlands: free from €1,000. Below this amount, the rates are:
Zuid-Holland: €40.
Utrecht: €50.
Flevoland, Gelderland, Noord-Brabant, Noord-Holland and Zeeland: €65.
Drenthe, Friesland, Groningen, Limburg and Overijssel: €90.
Belgium: €150 for Hainaut, Walloon Brabant, Namur, Liège and Luxembourg province; €125 for the other Belgian provinces and Brussels. Free from €1,500.
The free-delivery threshold applies to the product subtotal after discounts and before delivery charges. The final delivery charges are shown before you confirm your order.
Delivery and collection
Large or heavy products are delivered by a specialist delivery service. If collection is available for your order, you can choose it at checkout free of charge. We will agree the practical arrangements with you.
Returns policy
Right of withdrawal
You may withdraw from your online purchase without giving a reason up to and including 14 days after the day you, or a recipient designated by you, receive the product. For a single order delivered in parts, this period starts after receipt of the last product or part.
Tell us clearly within this period that you wish to withdraw from the purchase using this link. Include your name and the order concerned.
Returns
After notifying us of withdrawal, you have another 14 days to return the product. We provide shipping instructions or arrange collection of furniture with you. Pack the product carefully, preferably in its original packaging. Keep your proof of dispatch.
You may inspect and assess the product as you would in a shop. You may only be liable for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Opened or missing original packaging does not automatically exclude your right of withdrawal.
Refunds
We refund you no later than 14 days after your withdrawal notice. If you withdraw from part or all of the order, return costs are at your own expense. We may withhold reimbursement until we receive the product back or you provide evidence of dispatch, whichever comes first. This does not apply if we collect the product ourselves.
Bespoke products and defects
The right of withdrawal is only excluded for products made to your individual specifications or clearly personalised. Merely producing after an order or choosing from our standard options is not enough. Your statutory rights for incorrect, damaged or defective products always remain in place. Report any problem to info@maaninterieur.nl.