TERMS AND CONDITIONS

1. Who we are

These terms apply to consumer purchases from MAAN interieur through this webshop and to bespoke orders confirmed in writing.

MAAN interieur
Veenderveld 70, 2371 TW Roelofarendsveen, the Netherlands
Dutch Chamber of Commerce (KvK): 99652153
Email: info@maaninterieur.nl

 

2. Products and ordering

The product page describes the product, dimensions, finish, price and availability. Our products are handmade; small differences in shade and finish may occur. This does not affect the agreed characteristics or your statutory rights.

Check your products, address and total before placing an order with an obligation to pay. We confirm your order by email. For bespoke work, we set out the design, measurements, colour, price, payment and delivery time in a quotation. An enquiry through the Table Studio or a form is not an order.

 

3. Prices and payment

Consumer prices are in euros and include applicable VAT. Delivery charges and the total are shown at checkout before you complete your order. Available payment methods are also shown there. Additional arrangements for bespoke work are included in the quotation; we only carry out extra work with your agreement.

 

4. Delivery

Furniture in stock is dispatched within 2 weeks. Pre-order furniture is normally made and delivered within 2 to 6 weeks. Accessories are made and dispatched within 1 to 3 days. A delivery period specifically agreed with you takes precedence. We contact you if there is a delay. Your statutory rights in the event of late delivery remain unaffected.

See Shipping and Returns for delivery charges and return instructions. We remain responsible for the risk of loss or damage during delivery until you receive the order.

 

5. Right of withdrawal and returns

Online consumer purchases generally have a 14-day withdrawal period starting the day after receipt. Once you notify us, you have another 14 days to return the product. Our returns page explains how to withdraw, how refunds work and when the statutory exception for personalised products applies. You can also find the withdrawal instructions there. Making a product only after an order is placed does not itself exclude the right of withdrawal.

 

6. Legal guarantee and complaints

You are entitled to a product that meets reasonable expectations. If you receive the wrong product or a damaged or defective item, email us with your order number and a description; a photograph may help. We assess the complaint and, where required by law, provide repair or replacement free of charge. If this is not appropriate or possible, you may request a price reduction or termination under the applicable legal conditions. The Dutch statutory guarantee does not have a fixed expiry period.

 

7. Safe use

Always place the supplied, correctly fitting candle insert in a candle holder’s opening. Do not let a candle burn down into the holder. Place holders on a stable, heat-resistant surface, away from flammable materials, children and pets. Never leave burning candles unattended. Also follow the usage information supplied with the product.

 

8. Personal data and your rights

Our privacy policy explains how we use information. These terms do not limit mandatory consumer rights. The version applicable at the time of purchase applies to that order. Keep your order confirmation and the accompanying information.